Privacy and Personal Information Confidentiality Policy – September 2023
This policy deals with the management and protection of confidential information within Modullis. In particular, it processes information related to the company’s activities, customers, suppliers and employees.
It defines the principles and practices that guide the collection, use and management of data and includes technical and behavioural standards and guidelines for quality, integrity, security, confidentiality, compliance, retention and data archiving, regardless of the location or format of the data.
This policy applies to personal information found on documents of all formats (paper, digital or audiovisual), whether recorded files, working documents, electronic documents, emails, online transactions, data stored in databases or on tape or disk, maps, plans, photographs, sound and video recordings.
The policy pursues the following objectives:
Ensure respect for the privacy of individuals and the security of personal information held by Modullis;
Give guidelines regarding the exchange of information.
Privacy incident Any access not authorized by law to personal information, its use or its communication, as well as its loss or any other form of attack on its protection
Serious risk of prejudice The risk assessed following a confidentiality incident which could harm the people concerned. This risk is analyzed by the person responsible for personal information. For any confidentiality incident, the responsible person assesses the seriousness of the risk of prejudice to the persons concerned by estimating “the sensitivity of the information concerned”, “the anticipated consequences of its use” and “the probability that it will be used for purposes harmful”.
Confidential information Any information provided or communicated to Modullis in any medium whatsoever (verbal, written, audio, video, computerized or others) which concerns a person and which can be used to identify them, including their name, their telephone number, their address, email, gender, sexual orientation and any information concerning their health. For greater certainty:
Information that does not allow an individual to be identified in the context of a testimony is not confidential information;
Statistical data is not confidential information since it does not allow an individual to be identified;
Photographs or recordings that do not allow an individual to be identified do not constitute confidential information relating to that individual. Photographs or recordings that identify an individual as an employee do not constitute confidential information relating to that individual.
Roles and responsibilities
Approves this policy and its modifications, if applicable;
Approves this policy and its modifications, if applicable;
Examines and recommends this policy and its modifications, if necessary, to the executive committee;
Designates the person who will act as Personal Information Protection Officer;
Approves the directives related to the policy on the protection of personal information.
Responsible for the protection of personal information
Acts as the person responsible for this policy;
Manages the application of this policy and the resulting directives;
Acts as responsible for the management of any incident related to the protection of personal information in accordance with applicable laws;
Reports periodically to the Managment Committee on the management of this policy;
Acts as respondent for any questions relating to the protection of personal information.
Management of confidential information
Management is the person responsible for ensuring the protection of personal information. Management may delegate this responsibility by stating it in writing. On the Modullis website must be indicated, under the title of the management or person responsible, “the person responsible for the protection of personal information” as well as the means of contacting them. The management or person responsible ensures that a Confidentiality Incident Register is kept.
Obligation of confidentiality Modullis employees are required to sign this confidentiality agreement (appendix A) before carrying out their duties. The obligation of confidentiality applies for the duration of the employee’s relationship with Modullis and survives the end of this relationship.
Collection and use of confidential information Modullis peut, au besoin, constituer un ou des dossiers contenant des renseignements confidentiels concernant les employés. La constitution de tels dossiers a pour objet de :
Keep contact details up to date;
Document work related situations;
Allow the carrying out of administrative tasks required or permitted by law (income tax, group insurance, etc.).
Modullis may, if necessary, create one or more files containing confidential information
concerning customers, suppliers and partners. The purpose of creating such files is to:
Keep contact details up to date;
Document relationships and events.
Confidential information can only be collected from the person concerned, unless the person concerned consents to the collection being made from others or the law authorizes it.
Retention of personal data Modullis employees must ensure that all electronic documents containing confidential information, including those copied to a portable storage device, are encrypted and protected by passwords. These passwords must be changed once a year, as well as each time the people with access to the files concerned are replaced.
Modullis employees must keep confidential information in paper format in lockable filing cabinets and ensure that the filing cabinets are locked at the end of each work day. Keys to filing cabinets must be kept in secure locations.
Disclosure of confidential information to a third party Other than in situations where the law requires it, or if the life, health or safety of the person concerned is seriously threatened, confidential information may only be disclosed to a third party after obtaining written, explicit consent, free and informed by the person concerned. Such consent can only be given for a specific purpose and for the duration necessary to achieve the latter.
Data retention Data is retained in accordance with the schedule provided below or for as long as necessary to fulfill the purposes for which it was collected and to comply with the organization’s legal obligations. The retention period is calculated from the date of the last update.
Contracts and leases
Data on customers and suppliers
Destruction des renseignements confidentiels Au plus tard à l’expiration de la période de rétention, les renseignements confidentiels sont détruits afin que les données y figurant ne puissent plus être reconstituées.
Communication of confidential information Any person has the right to know the confidential information that Modullis has received, collected and keeps about them, to have access to such information and to request that rectifications be made to it.
When a Modullis employee notices a confidentiality incident, he or she communicates with management or the person responsible for ensuring the protection of personal information.
Management or responsible person identifies reasonable measures to reduce the risk of harm and to prevent further incidents.
Management or the responsible person assesses whether the incident presents a risk of serious harm.
In the event that the incident presents a risk of serious harm, Management or the person responsible immediately notifies the Commission for Access to Information (CAI) via the form provided for this purpose and any person whose information personnel are affected.
o Management or the responsible person keeps a record of all incidents.
The management or responsible person responds to the CAI’s request for a copy of the register, if applicable.
Breach of the obligation of confidentiality An employee breaches his or her duty of confidentiality when he or she:
Communicates confidential information to individuals who are not authorized to have access to it;
Discusses confidential information when individuals who are not authorized to have access to it are likely to hear it;
Leaves confidential information on paper or computer media in plain sight in a place where individuals not authorized to have access to it are likely to see it;
Fails to follow the provisions of this policy.
In the event of a breach of the obligation of confidentiality, appropriate disciplinary measures, which
may go as far as termination of the employment contract, will be taken with regard to the offending.
party and corrective measures will be adopted if necessary, in order to prevent a such a scenario does
not happen again.
• Possibility of filing a complaint regarding non-compliance with the principles
A person may file a complaint in the event of non-compliance with the principles relating to the protection of personal information by contacting the person responsible for the protection of personal information indicated on the Modullis website under the Contact Us section or by contacting management if the complaint concerns the person responsible for the protection of personal information.
The person responsible for the protection of privacy is: Nadia Talbot Controllor [email protected]
As provided by law, the person having been refused access or rectification of confidential information concerning him or her may file a complaint with the Commission for Access to Information for the examination of the disagreement within thirty (30) days of Modullis’s refusal to
grant his request or of the expiry of the time limit for responding to it.
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